The loan export failure incident has been resolved as of 9:20am PST, but the Blend engineering team is actively monitoring this issue to ensure complete resolution. The root cause of loan export failures was due to excessive database usage on the Connectivity service from a cron job supporting Blend Freddie Mac generated asset statement integration. The job has been temporarily suspended, and all exports are succeeding since making this update. For loan exports that failed during the outage period, retries are actively underway and will be processed today to ensure the exported loan data makes it to the LOS. The Blend team will be providing more detailed communications and impacted loan reporting later in the day.
Posted Feb 01, 2023 - 17:48 UTC
Investigating
Currently all mortgage loan exports to push loan application data from Blend to the LOS are failing. The root cause for this incident is under active investigation. The incident began at 7:50am PST, where around 10% of MISMO generation request began failing, causing a request backlog in Blend’s export service and blocking loans from exporting successfully. The root cause seems related to excess load on the Connectivity Database causing calls to Connectivity service to fail. We will post additional status updates as soon as more information is available. For loans that are currently failing to export, export retries will be performed as soon as the root cause is mitigated.