Resolved -
This incident has been resolved.
Jun 10, 22:02 UTC
Monitoring -
We are observing improvements in platform performance and a reduction in reported issues. Our teams continue to investigate the underlying cause and are actively monitoring the environment.
We are not yet ready to declare the incident fully resolved, but current indicators suggest the situation is improving. Additional details will be shared as they become available.
Jun 10, 20:48 UTC
Update -
Our Engineering team continues to actively investigate the issues impacting portions of the Blend platform. At this time, we have not yet identified the root cause of the incident and are working to isolate the source of the issue as quickly as possible.
Customers may continue to experience:
General application slowness
Disclosures failing to send
Export failures
Borrower portal and Settlement Agent Workspace performance issues
Delays in closing-related workflows
To help ensure scheduled closings are not delayed, Settlement Agents who need to print closing packages should contact the lender directly to obtain the necessary documents.
If you are experiencing any issues, please let us know in the existing email thread if you have an open ticket for this. Otherwise, please submit a ticket to Blend Support with details about the behavior you are encountering. This information will help us better understand the scope and impact of the incident.
We understand the disruption this is causing and appreciate your patience while we work to identify and resolve the issue.
Jun 10, 18:41 UTC
Update -
We are continuing to investigate an ongoing issue affecting portions of the Blend platform. While initial reports were related to closing document access, we are now seeing broader impact across multiple areas of the platform, including:
General application slowness
Disclosures failing to send
Export failures
Borrower portal and Settlement Agent Workspace performance issues
Potential delays in closing-related workflows
At this time, we believe a subset of clients may be affected, though our investigation is ongoing and we have not yet determined the full scope of impact.
Our Engineering team is actively working to identify the root cause and restore normal platform functionality as quickly as possible.
If you are experiencing any issues, please submit a ticket to Blend Support with details about the behavior you are encountering. This information will help us better understand the scope and impact of the incident.
We will continue to provide updates as more information becomes available.
Jun 10, 17:35 UTC
Investigating -
We are currently investigating reports that Settlement Agents and borrowers are experiencing issues accessing closing documents.
The impact includes:
- Settlement Agents may be unable to complete tasks within Settlement Agent Workspace (workspace.blend.com)
- Borrowers may be unable to complete tasks within their borrower portal
- eSign closing packages may be blocked from being released to borrowers
These issues may result in delays to scheduled closings.
Our Engineering team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
Jun 10, 17:06 UTC
