Resolved -
Per ICE Mortgage Technology's status page, a client-side fix for the Send Disclosures error has been released via critical patch 26.2.0.4, and has been deployed to both UAT and Production Encompass environments.
Action required: To receive the patch, users will need to log out of the Encompass Smart Client and log back in.
Several clients have confirmed service is restored after applying the patch. If you continue to experience issues sending Disclosures after logging back in, please reach out to the ICE/Encompass Support Team.
Aug 11, 07:50 PDT
Update -
Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured."
ICE has identified the root cause as an issue introduced in the 26.1 August Service Pack, which added a Consumer Connect site check to the Disclosure workflow. ICE is working on a fix and will provide a target release once identified.
Impact: Users may be unable to send Disclosures via Encompass on affected versions.
If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly for the latest updates and resolution timing.
We will continue to monitor ICE's status page and post updates here as we learn more.
Aug 10, 14:16 PDT
Update -
We are continuing to work on a fix for this issue.
Aug 10, 13:43 PDT
Update -
Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured."
ICE has identified this as related to a recent Encompass update (26.2.0.3) affecting third-party eDisclosure plugin functionality.
Impact: Users may be unable to send Disclosures via Encompass on affected versions.
If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly.
We will continue to monitor and post updates here as we learn more.
Aug 10, 13:31 PDT
Identified -
Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured."
ICE has identified this as related to a recent Encompass update (26.2.0.3) affecting third-party eDisclosure plugin functionality.
Impact: Users may be unable to send Disclosures via Encompass on affected versions.
If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly.
We will continue to monitor and post updates here as we learn more.
Aug 10, 13:28 PDT
